Outbound call center software is needed and used in many processes like Real-Estate, Tele-Marketing, Tele-Sales, Finance, Banking, Education, Universities/Schools, Customer Service, Lead Generation, Telecom, Hospitality and Healthcare
Outbound Call Center Software Features
The best outbound call center software depends on your marketing or sales team’s specific needs. Every tool has benefits and drawbacks depending on how you plan to use it. To understand which tool is right for your organization, draw up a list of desired features and then focus on your top choices. Below are a few features you might want to consider in your search
Best Contact Ratio
Call centers operating on Cloud-based or GSM Sim-based calling should provide a high contact ratio. Cloud-based calling solutions often offers around 30-40% contact ratio and whereas GSM Sim-based calling solutions offers a decent 60-70% contact ratio. This will have huge impact on any real-estate, tele-marketing, tele-sales business, as they need high contact ratio to keep up efficient lead funnel.
Click to dial or Auto dial
With ‘Click to dial’ functionality, your team can go through the complete lead details before initiating a call. Hence giving him 360 degree visibility about the lead and helps him make more engaged conversations with the lead. Whereas ‘Auto dial’ helps your team to quickly call upon all the cold leads/contacts efficiently.
Inbuilt CRM or CRM Integration
When agents have more context about the customer their details and history of interactions, they can have more interactive conversations. They can quickly reference past interactions with the customer which prevents agents from asking details from the customer.
Many call center tools provides integrations with third party CRMs. But very few offers inbuilt CRMs. Having an inbuilt CRM is always preferred, as it offers more seamless dataflow as well as a cost effective solution.
With most organizations operating working from home and many other’s having team on field, it’s almost a necessary to have a mobile based solution. This enables the team to be productive on the go and managers to track their team from virtually anywhere.
The Top 5 Best Outbound Call Center Software
- Runo Call Management CRM